Privacy Policy

Next Step Mental Health Services is committed to protecting your privacy and handling your personal information with care and confidentiality. This Privacy Policy explains how we collect, use, and protect your information when you use our website or mental health services.

Information We Collect

We may collect personal information such as your name, email address, phone number, and any details you provide through contact forms, appointment requests, or direct messages.

We may also collect non-personal information such as your IP address, browser type, device information, and website usage data to improve our website and services.

How We Use Your Information

We use your information to:

• Respond to inquiries and messages
• Schedule and manage counseling appointments
• Provide virtual therapy services
• Send important updates or service-related communications
• Improve our website and client experience

Confidentiality

All personal information shared with us is treated as confidential and used only for professional mental health service purposes.

Sharing of Information

We do not sell, rent, or trade your personal information. We may only share information with trusted service providers or when required by law or professional/legal obligations.

Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of online transmission or storage is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

Children’s Privacy

We do not knowingly collect personal information from children under 13 years old without parental or guardian consent.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.